What is Port Chef?

Port Chef is a food service application that connects you with local skilled food enthusiasts who provide personalized, home-cooked meals. You can enjoy a variety of cuisines prepared by a chef that fits you best in the comfort of your home or for your next planned event.

How do I place a reservation?

To place a reservation, download the Port Chef app, create an account, and browse through the profiles of available chefs. Select a chef and choose from their menu. You can customize your order based on your dietary preferences and requirements. Once you’re ready, place your reservation request. Once the reservation is approved by the chef, payment will be made automatically through the app.

How do I pay for my reservation?

Payments are securely processed through the Port Chef app. You can use a payment method of your choice to pay for your reservation at the time of placing it. The payment includes the cost of the meal, any applicable service fees, and taxes. The opportunity to add a tip for your chef will be presented once a reservation has been completed.

If you're booking more than one week in advance, you’ll have the option to either pay in full or pay 50% up front to secure your reservation. The remaining 50% will be automatically charged exactly one week before the scheduled reservation. Any reservations made within one week of the event date require full payment at the time of requesting the reservation. In all cases, payments are only processed once the chef accepts your reservation request.

What cooking environment do I need to provide for my chef?

As a customer, you need to provide a clean and functional cooking environment for the chef. This includes a well-equipped kitchen with basic appliances such as a stove, oven, refrigerator, and sufficient counter space. Ensure that the kitchen is tidy, free of clutter, and has all the necessary utensils and cookware that the chef may need. It is also important to have a safe and sanitary environment to maintain food safety standards. If you have any specific kitchen equipment or space limitations, communicate these details with the chef via the chat functionality in advance.

How will the chef clean up once the meal is complete?

After the meal is complete, the chef will clean the cooking area and leave your kitchen in the same condition they found it. This includes washing dishes, wiping down surfaces, and disposing of any trash. The chef’s goal is to ensure that you enjoy your meal without any additional hassle, maintaining a tidy and clean environment.

What if I have dietary restrictions or allergies?

When placing a reservation, you can specify any dietary restrictions, allergies, or special requests in the notes section. Chefs will review your requirements and plan your meal accordingly. If you have severe allergies, it's a good idea to communicate directly with the chef using the chat functionality to ensure your safety.

Can I request a specific meal that’s not on the menu?

No, you cannot request a specific meal that’s not on the menu. However, you can use the search functionality to find a chef who specializes in the type of dish you want. Browse through chef profiles and menus to find someone who offers the cuisine and meals that match your preferences.

How do I know if a chef is qualified?

All chefs on Port Chef undergo a background check to ensure they meet our safety standards. You can also view ratings and reviews from other customers to help you choose a qualified chef.

What happens if a chef cancels my reservation?

If a chef cancels your reservation, you will be notified immediately through the app, and a full refund will be issued to your original payment method. You can then choose to place a reservation request with a different chef.

Can I cancel my reservation?

Yes, you can cancel your reservation through the app. Please refer to the cancellation policy in the terms of service for specific details. If you cancel within the allowed time frame, you may receive a full or partial refund. Cancellations made close to the reservation time may not be eligible for a refund.

What should I do if there’s an issue with my reservation?

If there’s an issue with your reservation, such as incorrect items or quality concerns, contact Port Chef support for assistance immediately. Additionally, you have the opportunity to leave a review and rating for the chef, sharing your experience with other customers. Your feedback helps improve the service and ensures quality for future reservations.

How can I leave a review for a chef?

After your meal, you will be prompted to leave a review and rating for the chef through the app. Your feedback helps other customers make informed decisions and helps chefs improve their services.

Are there any service fees?

Yes, a small service fee is added to each order to cover platform maintenance and support services. This fee is included in the total price you see at checkout.

How can I contact Port Chef support?

You can contact Port Chef support through the app's help section or by emailing support@portchef.com. Our team is ready to assist you with any questions or concerns.

What if I need a meal for a special event or large group?

If you need a meal for a special event or a large group, you can use the functionality in the app to select how many dishes you’d like served. Chefs will review your request and can choose to accept or decline based on their availability and ability to accommodate larger groups.

How do I know if the ingredients are fresh and safe?

Chefs on Port Chef are committed to using fresh, high-quality ingredients. They follow food safety and hygiene guidelines to ensure the meals are prepared safely. You can also check reviews and ratings from other customers to gauge the quality of the chef's meals.

We’re excited to have you join the Port Chef community and enjoy personalized meals prepared by local chefs. Bon appétit!